Office 365 - License Troubleshooting

Introduction

This article provides troubleshooting steps to resolve Microsoft Office 365 licensing and activation issues.

Details

Reset Office Applications

To refresh the Office 365 license, follow these steps:

1. Open any Microsoft Office application, such as Word.
2. Select the Account option in the bottom-left corner and click Sign Out.
3. Quit all active Microsoft Office applications completely.
4. Reopen Word and click Sign In.
5. Enter your Pima email address and password when prompted.

Verify Web Access

To determine if a licensing issue is limited to the desktop application or affects the entire account, follow these steps:

1. Navigate to Office.com in a web browser.
2. Sign in using your Pima email address and password.
3. Attempt to open a web-based application like Word Online or Excel Online.
4. If the web applications function correctly, the issue is likely restricted to the local device installation.

Mac License Removal Tool (Personal Devices Only)

If Microsoft Office applications on a non-Pima-owned macOS device continue to report licensing errors after signing out and back in, use the official Microsoft utility to clear existing license files:

1. Download the Microsoft Office License Removal Tool.
2. Open the .pkg file from the Downloads folder and follow the installation prompts.
3. Once the tool completes the removal process, restart the Mac.
4. Open Word and sign in with the PCC email address to reactivate the software.

Getting Support

If the Office 365 license is still not recognized after following the steps above, please Report a Software Problem for further investigation by the IT team.