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Introduction
This article provides detailed instructions on how to handle and report suspicious phone calls from Webex or Cisco phones. It covers the specific steps to take to ensure your security and alert Pima's IT cybersecurity team.
Questions
If you receive a call threatening physical harm, violence, or the safety of anyone, immediately hang up and call 911 or Campus Police at x2700.
How do I report suspicious phone calls on my Webex or Cisco Phone?
- Submit a Report a Telephone Problem ticket and document the following information about the call:
- Nature of the call, including any suspicious content or behavior.
- Phone number or caller ID displayed.
- Time and date of the call.
- Once submitted, your ticket will be reviewed by the IT Service Desk and escalated to the appropriate team.
How do I report suspicious phone calls on my personal device?
- Report scams and fraud to the Federal Trade Commission (FTC) - you do not need to contact the IT Help Desk
- Add your number to the FTC's Do Not Call Registry
- Block the caller using your phone's settings
- iPhone/iPads - Avoid unwanted calls
- Androids - Avoid unwanted calls
- NOTE: Your approach might differ based on your phone's manufacturer. For precise instructions, please search online for your specific phone make and model