Sending Webex Voicemail to Your Email

This article describes steps to follow to have Webex calling send transcriptions of voicemails received at your phone number to an email address you specify.

Overview

You can have Webex send you an email containing not only a transcription of your voicemail, but also an audio file so you can hear it. After turning on this option, you can expect emails like the one shown here.

Note: This article is adapted from Webex’s help pages [External Link].

Procedure

1. Navigate to the Webex User Hub [External Link].
2. Enter your Pima email address, and then click Sign In. The single sign-on page opens.
3. Sign in as usual with your MyPima credentials. The Self-Service Portal opens.
4. Navigate by selecting Settings, then Calling, and then Voicemail. 
5. Scroll down to the Message Storage section and ensure Internal mailbox is selected. If you have to change the setting from External mailbox to Internal, you must then select Save.
6. In the Additional settings section, toggle the Email a copy of the voicemail message option so that it is checked, and then enter the email address to which to send the transcriptions.
7. Select Save.

Note: You can also view voicemail transcriptions in the Webex App [External Link].

Limitations

Only voicemails in English can be transcribed. In addition, the system doesn’t produce a final transcript if its overall quality or accuracy is poor. That may result from low-quality audio characteristics, such as a noisy background, poor audibility, non-English words in the message, or heavily accented speech.