MyAccountManager Two-Step Verification Not Working

Provides solution to issue arising when two-step verification texts are not delivered to students, which prevents them from signing in to MyAccountManager.

Issue:

Some students are prevented from signing in to MyAccountManager because two-step verification codes sent via text are not transmitted to phones that use certain service providers, such as T-Mobile.

Solution:

Students who experience this issue must contact Accounts Receivables Services (ARS) to request removal of their two-step verification profile.

Here’s how to do that:

1. Open the ARS Contact Form.
2. In the Subject box, enter Two-step verification profile.
3. Enter your first name and last name in the corresponding boxes.
4. Enter your email address. This is a required field.
5. Enter your student ID number, even though the form indicates it’s optional. ARS cannot remove your two-step profile without your ID number.
6. In the Message box, you can write “Please remove my two-step verification profile because it’s keeping me from signing in to MyAccountManager. Thank you.” Or use whatever wording you prefer.
7. Check the I’m not a robot box, and then select Send.

After they have removed it, you can maintain the security of your account by recreating your two-step verification, but this time select a method other than text messaging to receive the verification code, such as email.