This article describes how to respond when you try to access Banner self-service pages and encounter one or the other of the error messages shown here, "Logon denied. Please contact the system administrator."
or
Why is My Logon Denied?
If you tried to access a page with a URL that begins with https://ssb-pccp-prod.pima.edu and you encountered that message, it is likely due to security requirements in the newer version of Banner Self-Service.
In some cases, Banner uses a background database account tied to the Banner account to which you sign in. Your logon can be denied when the status of the background account fails to meet the new security requirements.
What Can I Do?
What steps you need to take to regain access depend on which Banner functions you use, and how long it has been since you last logged in. Functions that do not require the background database are in category A; those that do need it are in category B.
| Category A |
Category B |
|
Accept My Contract
Maintain Benefits
Change Grades |
Banner Administrative Pages
Approve Time Sheets
Run Pima Reports
Approve Procurement Requisitions |
|
Category A Only
If the Banner functions you use are only in category A, the fact your logon is denied implies you have a background account, even though your Banner use does not require one. To restore your access, you should sever your main Banner account from the background account.
To do that, fill out a Banner Account Unlock request form. In the form’s section named “Enter any extra information needed for this request,” type or paste this message: “Please sever my Oracle and Banner Accounts. I do not need a Banner Account.”
Category B or A and B
If you use Category B functions, what you need to do to restore your access depends on how long your account has been locked: is it less than 30 days or more than that? If you aren’t certain when you last used Banner, create an IT Support ticket or contact the Service Desk at 520-206-4900. They can determine whether your account is locked and if so, how long it has been locked.