Introduction
Below are some common questions related to the changes we are making to the Office 365 login for students. If you have questions not addressed in this document, please create an IT Support ticket in TeamDynamix.
Questions
When will the change occur?
- The change will occur on Tuesday, January 11, 2022.
Why is the change occurring?
- Students have been self-registering for an Office 365 account in the mail.pima.edu domain for many years. These accounts are verified using their mail.pima.edu email address, but there is no consistency between their status at Pima College and their Office 365 account. This means that:
- Their Office account remains active regardless of whether they are still a student of Pima College or not.
- Their password is not synchronized with MyPima, so they have different passwords that IT staff can’t fully manage.
- This change will begin synchronizing their accounts with the college so that their account status and password match with our internal systems, like MyPima. It also means they can use the MyPima password change process to reset their password on Office 365.
What if a student already has an Office 365 account?
- The account will be synchronized, meaning the password will be synchronized with their MyPima password, and their account will be assigned the appropriate license depending on their status. Their data and settings will not change appreciably, although there are some security policies we have effected that will now apply to their account.
What does it mean “depending on their status”?
- There are 3 use cases:
- If a user has a mail.pima.edu account in Office 365 but no longer has an active account at Pima College, their Office account will be deleted.
- If a user has a mail.pima.edu account in Office 365 and has an active account at Pima College, but is not currently taking classes, their account will be synchronized and they will get a lower tier license which still allows them to access their account and use Office web apps.
- If a user has a mail.pima.edu account in Office 365, has an active account at Pima, and is currently taking classes, their account will be synchronized and they will get an upper-tier license which allows them access to Office web apps as well as other Microsoft products.
What if an account is accidentally deleted?
- We have a 30-day retention set on deleted accounts, so if something with the synchronization does not correctly see a student’s status and deletes their account, we can restore the account within that window. Students need to report this issue to us as soon as possible if they encounter it so we have the best possible chance of restoring their account.
Will the login process be any different?
What if I have issues logging in or accessing my applications and data?
- If you have any problems or encounter any error messages, create an IT Support ticket in TeamDynamix.